Shipping Policy | IPDC Store

Shipping
Swaminarayan Vidhyapith (IPDC Store) have contracted with third-party courier service Shree Maruti Courier Service Pvt. Ltd. (SMCS) to ensure providing best service to the customers - especially the students. As per the courier service provider, packaging and shipping of the products over the India is being done within 1 to 7 working days, depending on the stocks and delivery destination. Hereby, please note that the shipping estimated time is for non-pandemic and normal days only.


Cancellations and Refunds
The orders placed at IPDC Store, can be cancelled and fully refunded (including shipping charges) till the order is not being dispatched. After the dispatch, order cancellations can be possible but does not allows refund of the shipping cost and taxes collected for the order.

Replacements
Damaged Parcel / Wrong Product
Our shipments go through quality check processes before they leave our courier agency. However, in certain cases where your product is damaged during shipment or transit, you can request a replacement.

Damaged Item or Item Received in Defective Condition
If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow the steps below to initiate your return/replacement and refund within 3 days of receiving the order:
Step - 1: Contact our Customer Support team via email at [email protected] or call on +91 909 990 4146 within 3 business days of receiving the order. Provide the order details and images of damaged/defective items on the above email id.
Step - 2: We will confirm back to you on the status of your request within 3 working days. Once we confirm that we shall mail it forward to our courier agency. You can return the defective item to our designated courier agency which will be mentioned in our reply. Please send the courier confirmation also, to the same email id with your Order details.
Step - 3: Once we receive the defective goods, we will dispatch the replacement.
Note: Replacement is subject to the availability of stock. In case of replacement, In case a replacement is not available, we will refund you the full amount excluding the shipping charges. In case of replacement, we reserve the right to charge extra shipping charges to send the replacement items, at our discretion.
Governing Law: These conditions are governed by and construed by the laws of India. The exclusive jurisdiction of the courts at Ahmedabad shall apply.


Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/mishandling.
  • Returned without original packaging including, price tags, labels, original packing, etc.
  • Product is used or altered.
  • If the request is initiated after 3 business days of order delivery.


Products and Services for personal use:
The products described on this website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms & Conditions of Use.


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